Taking care of your new sleep product is important. Each and every product at Soma Organic Mattresses carries it’s own unique product care, as well as warranty information. This comes down to the fact that every product is made with a different, natural material that must be cared for differently.

We want you to enjoy your products for years to come, so please read all of the information carefully, as there is plenty of guidance available on this page.

Product Care & Instructions

This following information applies to our brand of products, Made by Soma Organic Mattresses.

Every product that we carry offers a manufacturer craftsmanship warranty. Details can be found in the Product Description of each product, or you may Contact Us for more information.

Adult & Child Mattresses

The first week or two will be an adjustment period. Similar to a new pair of shoes, the mattress needs to be broken-in. The covers will loosen a little bit, and your body and mattress will work together. We recommend not moving any layers inside the mattress during the first 30 nights.

  • Place your mattress on a Soma foundation or a solid wood slat base. Slats should measure between 1-4 inches wide and be at a maximum of 3 inches apart. All Double, Queen, King and Cal. King mattresses should have a middle support, to ensure proper support of the wood slats.
  • Protect your mattress with a mattress protector.
  • Do not install mattress directly on the floor, or on a solid platform. Your organic mattress needs to breathe properly.
  • Do not allow the mattress to get wet.
  • Do no wash any components of the mattress.
  • For spot cleaning, unzip the outer cover of the mattress and gently scrub with a light soap and very little water. Air dry.
  • Removable cover can be aired out seasonally.
  • Do not place mattress in direct sunlight or direct heat source.
  • Flip the inner cores to extend the lifespan of your mattress every 6 months. Failure to do so may void the Mattress Warranty.
  • Mattress cover is not washable.
  • This Mattress Warranties are not transferable.

    • Mattress Toppers

  • Please open the topper within 30 days of receiving the product.
  • Do not install directly on the floor, or on a solid platform. Your organic topper needs to breathe properly.
  • Do not allow the topper to get wet.
  • Do not wash any component.
  • For spot cleaning, gently scrub with a light soap and very little water. Air dry.
  • Do not place in direct sunlight or direct heat source.
  • To extend the lifespan of your product, flip from top to bottom and rotate from head to toe the topper every 2-4 weeks. Failure to do so may void the warranty.
  • It is important to note that the topper will conform to the surface it is placed on. If there are any indentations on your mattress, the topper will also adopt the same contours.

    • Bed Foundations
    Make sure that all legs provided are used to support the foundation correctly. If you don’t use the legs, make sure that the foundation is on a sturdy bed frame with a center support for double/queen and king mattress sets.

  • Do not install the foundation without legs directly on the floor.
  • Do not allow the foundation to get wet.
  • Do not stand or jump on the foundation.
  • If needed, spot clean with a light soap and use very little water.

    • Wool Moisture Pad Protectors

  • Hand wash in cold tap water or use a gentle cycle in the washing machine with cold tap water. Hang it to dry indoors.
  • Do not put in dryer or expose to sun/direct heat. Soma is not responsible for any shrinkage.
  • To refresh, air it outside in the shade.

    • Cotton Pad Protectors

  • Machine wash in warm water by itself to keep from pilling. Machine dry on medium heat by itself.
  • Material is very stretchy. After drying the cover, place on the mattress and pull from corners to loosen fit.

    • Bed Sheets

  • Machine wash in warm water, in a gentle cycle with similar coloured fabrics.
  • Do not wash your sheets with towels or any material that may create pilling.
  • Use only non-chlorine bleach when needed.
  • Tumble dry on low heat or Perma Press setting – remove promptly.
  • Warm iron as needed.

    • Comforters

  • Do not wash comforter. Spot clean if needed with a light soap and very little water. Air dry.
  • Air comforter twice a year by hanging outside in the fresh air. Place in direct sunlight.
  • The use of a comforter cover is recommended to keep your comforter clean.

    • Latex/Rubber-Filled Pillows

  • Keep the pillow clean by covering it with a pillow case. Eliminate odours by sprinkling with baking soda.
  • Shredded rubber core is washable in cold water. Please ensure that the zipper is safely locked in place by clipping it with a safety pin to make sure the rubber filling does not come out of the case while washing. Hang core to dry on a breathable drying rack.
  • Pillow case can be washed in cold water and hung to dry. Soma is not responsible for any shrinkage.
  • Pillow loft can be adjusted by unzipping the pillow core and removing or adding rubber. Filling can be messy – we suggest to do it over a kitchen sink with drain plug or outside.
  • Do not expose the pillow to direct sunlight or a direct heat source, as this can degrade the latex material over time.
  • To adjust the loft, unzip the pillow and add or remove the latex filling as needed. Be careful to avoid spilling the filling, and consider doing this task over a sink with the drain plugged or outside to manage any mess.

    • Wool-Filled Pillows

  • Keep the pillow clean by covering it with a pillow case.
  • Air out pillow seasonally.
  • Eliminate odours by sprinkling with baking soda.
  • Do not wash wool core.
  • To increase pillow loft, place the pillow in the dryer with two tennis balls, set dryer on air or the coolest setting.
  • Pillow loft can be adjusted by unzipping the pillow core and removing or adding wool. Filling can be messy – we suggest to do it over a kitchen sink (with drain plug in to avoid blocking sink) or outside.
  • Pillow case can be washed in cold water and hang to dry. Soma is not responsible for any shrinkage.

    • Product Warranty

    This following information applies to our brand of products, Made by Soma Organic.

    For all mattresses, the proper support under your bed is critical to maintaining your warranty.

    We make every effort to be sure we manufacture our organic products with only the very finest materials available. If, however, you discover a defect in your new product, simply contact us by phone or by e-mail. If a defect that is covered by this warranty is discovered during the period of the warranty, Soma will repair or replace (at our option) the defective item within a reasonable period of time. Soma reserves the right to refuse service and invalidate this warranty when, upon inspection, the sleep set is found to be in an unsanitary condition, or when the product failure is due to cause other than defective workmanship or materials. Soma does not warrant that this product is suitable for any person’s medical condition. Soma makes no warranty beyond what is contained in below writing. Soma does not cover any transportation costs. Warranty is awarded to the original purchaser of the product (not transferable); proof of purchase may be required if warranty registration is not completed. Failure to properly maintain the product may void the warranty. Please refer to the care instructions provided.

    Adult Mattresses

    20 Year Limited Warranty Coverage.

    The first 10 years non-pro-rated. The second 10 years are pro-rated from day one.

    Note: Your mattress will garner body impressions in the cover. This is normal. It is important to sleep across the entire surface of the mattress for this to be rectified.

    Topper Warranty

    3 Year Limited Warranty Coverage.

    Note: Your topper will follow the shape of the mattress, and of your body. This is normal. It is important to rotate and flip your topper on a monthly basis.

    Foundation Warranty

    20 Year Limited Warranty Coverage.

    The first 10 years non-pro-rated. The second 10 years are pro-rated from day one.

    Child Mattress & Crib Mattress Warranty

    10 Year Limited Warranty Coverage.

    Warranty Terms: 10 years non-pro-rated.

    Bedding Accessories

    3 Year Limited Warranty Coverage.

    Warranty Terms: 3 years non-pro-rated.

    Soma Comfort Guarantee

    All mattresses sold at Soma offer a 90-day Comfort Guarantee, in addition to the respective product warranty from the manufacturer. Please read here for more details about our Soma guarantee.

    Custom Orders

    We do not accept returns on any custom orders, unless the reason for the return is a manufacturer’s defect, or if your order was experiences damage during the shipping or delivery process.

    Custom orders include items such as: custom furniture or sofas, non-regularly stocked bedding and spa products, specially-sized bedding, irregular sized mattresses, etc.

    If you are unsure as to whether or not an item is custom, please contact our customer service department at (1) 416-789-2337 or e-mail us at soma @ somasleep.ca for support.

    Refunds & Exchanges

    At Soma, we focus on the total sleep health needs of our customers by ensuring that every product leaving our shelves or shipping department is brand new and unopened. As such, we cannot accept any returns on mattresses, foundations (box springs), pillows, duvets, toppers or any other product that is deemed for personal use for hygienic and sanitary purposes.

    We will accept a return, exchange or provide a full refund on any bedding item that is categorized as regularly stocked merchandise, providing that the item is unused and in the original packaging. (Original packaging includes all product tags that were attached to the product). Each and every product page clearly indicates whether or not the product is typically stocked. Returns and/or refunds may be subject to a 10% fee.

    If you are unsure as to whether or not an item is returnable or exchangeable, please contact our customer service department at (1) 416-789-2337 or e-mail us at soma @ somasleep.ca for prompt help.