Product Return and Exchange Policy

We will accept a return, exchange or provide a full refund on any bedding item that is categorized as regularly stocked merchandise, providing that the item is unused and in the original packaging (including any product tags that were attached to the product). Every product page clearly indicates whether or not the product is typically stocked. Any return and/or refund conducted may be subject to a 10% administrative duty.

If you are unsure as to whether or not an item is returnable or exchangeable, please contact our customer service department at (1) 416-789-2337 or e-mail us at [email protected].

At Soma, we focus on the total sleep health needs of our customers by ensuring that every product leaving our shelves or shipping department is brand new and unopened. As such, we cannot accept any returns on mattresses, foundations (box springs), pillows, duvets, toppers or any other product that is deemed for personal use.